Privacy & Cookie Policy

Cookies and Privacy Policy

Privacy Policy


This Policy applies as between you, the User of this Website and Pigeonhole Publishing Ltd the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website and any Services or Systems therein.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:


means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website


means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website

The Pigeonhole:

means Pigeonhole Publishing Ltd, trading as The Pigeonhole, of registered business address 52 St Johns Lane, Halifax, West Yorkshire, HX1 2BW, UK


means collectively any online facilities, tools, services or information that The Pigeonhole makes available through the Website either now or in the future, including but not limited to mobile applications that utilise Website functionality

Payment Information:

means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes

Purchase Information:

means collectively any orders, invoices, receipts or similar that may be in hard copy or electronic form


Means our registered offices at 52 St Johns Lane, Halifax, West Yorkshire, HX1 2BW, UK


means any online communications infrastructure that The Pigeonhole makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links

User / Users:

means any third party that accesses the Website and is not employed by The Pigeonhole and acting in the course of their employment


means the website that you are currently using ( and any sub-domains of this site (e.g. unless expressly excluded by their own terms and conditions

2. Data Collected

Without limitation, any of the following Data may be collected:

2.1 name

2.2 date of birth

2.3 gender

2.4 job title

2.5 profession

2.6 contact information such as email addresses and telephone numbers

2.7 demographic information such as post code, preferences and interests

2.8 financial information such as credit / debit card numbers

2.9 IP address (automatically collected)

2.10 web browser type and version (automatically collected)

2.11 operating system (automatically collected)

2.12 a list of URLS starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

2.13 Cookie information (see Clause 10 below)

3. Our Use of Data

3.1 Any personal Data you submit will be retained by The Pigeonhole for as long as you use the Services and Systems provided on the Website. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to two years

3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include other companies within our group

3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below

3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

3.4.1 internal record keeping

3.4.2 improvement of our products / services

3.4.3 transmission by email of promotional materials that may be of interest to you if you have opted in to receive such materials

3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website

3.4.5 contacts to alert you to any customer service notification (for example, password retrieval; or, critical service or maintenance announcements)

4. Third Party Websites and Services

The Pigeonhole may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this Website. Any Data used by such parties is used only to the extent required by them to perform the services that The Pigeonhole requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998

5. Changes of Business Ownership and Control

5.1 The Pigeonhole may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you

5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller

6. Controlling Access to your Data

6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

6.1.1 use of Data for direct marketing purposes and

6.1.2 sharing Data with affiliate third parties (i.e. companies who are one of our corporate affiliates or who are providing support to the internal operations of our company

7. Your Right to Withhold Information

7.1 You may access certain areas of the Website without providing any Data at all. However, to use all Services and Systems available on the Website you may be required to submit Account information or other Data

7.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below

8. Accessing your own Data

8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time

8.2 You have the right to ask for a copy of your personal Data

9. Security

9.1 Information a User submits to The Pigeonhole that relates to his or her account is password-protected. No employee of The Pigeonhole nor any automated system will contact a User or parent by email asking for a User’s login details, password or any other personal information related or unrelated to a The Pigeonhole service or product. If any message claiming or appearing to come from The Pigeonhole or any of its related websites is sent to you asking for such information, please report it immediately to

9.2 We follow generally accepted industry standards to protect the Data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Data, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can send email us at

10. Cookies

10.1 The Pigeonhole may set and access first-party Cookies on your computer. Cookies that may be placed on your computer are detailed in Schedule 1 to this Policy. These Cookies are integral to the services provided by the Website to you

10.2 You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Website

10.3 You may delete Cookies, however you may lose any information that enables you to access the Website more quickly

10.4 The use of cookies by The Pigeonhole affiliates and/or service providers is not covered by this Privacy Policy. We do not have access or control over these cookies. Our affiliates or service providers use session ID cookies to provide demographic and metrics information to The Pigeonhole and to make it easier for you to navigate our site, in order for you to use the service

11. Changes to this Policy

The Pigeonhole reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to how we collect and use Data from Users under 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child's Data


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