Frequently Asked Questions

  • What is The Pigeonhole?

    The Pigeonhole is the book club in your pocket! We work with publishers to bring you fantastic new titles, alongside serialising classics, so that you can read with our community or privately with your friends in bite-sized instalments. Browse our library and start reading today!

  • How can I start using The Pigeonhole?

    We offer free samples of all of our books so that you can decide exactly what you fancy reading. Once you select a book, go to the book page and click ‘Join’. Follow the instructions to sign up to The Pigeonhole, if you haven't already, to get the book on your bookshelf.

  • How do I start reading?

    Simply browse our library to find a book that piques your interest. Then go to its page and click ‘Join’. Follow the instructions and read away!

  • How do I add a book to my bookshelf?

    Pick any book from our library, go to its page and hit ‘Join’. If you’re not already logged in or haven’t signed up, it will ask you to do so before subscribing to the book.

  • What are ‘staves’?

    This is what we call the instalments of each book: staves. We took inspiration from the father of serialisation, Charles Dickens himself, who called the instalments of 'A Christmas Carol' staves.

  • What is a serialisation?

    When a book is cut into bite-sized chunks and released to the public in instalments, or 'staves' as we call them!

  • What if I can’t keep up with the serialisation?

    We are all about reading together in a community and we do all we can to encourage our users to keep up, but we understand that one can easily fall behind. Not to worry though! The book will always be available in your bookshelf and you will be able to read it whenever you want. In the case of 'disappearing staves', where after a set time period the stave disappears, once the serialisation is over all of the disappeared staves will return to your bookshelf so that you may read at your leisure.

  • Can I get all staves at once?

    If you join a public serialisation or join a private book club, you can only receive staves at the stated frequency. However, if you join in the middle of a serialisation or a book club, you will receive all released staves immediately followed by the remaining ones as often as it was previously determined. Once the serialisation is over, you will be able to access the full book at anytime. Also, our books from the At Your Leisure section are available to be purchased in full, so for these you don’t have to wait.

  • How do I create a private book club?

    Books that are not currently running in a public serialisation are available for you to read in a private book club. Browse the At Your Leisure section and select any book. Go to its page and click on ‘create private group’ and follow the instructions.

  • I’ve set up a book club, now what?

    As part of setting up a book club you will be asked to send a start date and an invite link to your friends. You can find that invite link on the book page, or on your bookshelf in the app. We also send you an email including the link as soon as you create your group. Simply forward it to anyone that you want to invite. We recommend you make sure your friends join before the start date as from our experience when all group members get the chance to start reading at the same time, more members manage to keep up. This helps your discussion to be lively!

  • Can I read with my friends?

    Yes! Here at The Pigeonhole we believe in communal reading so we aim to build a community that reads books together. However, if you’d like to discuss a book only with those close to you, you can create a private book club and invite friends to join.


  • What is the extra content?
    For all our books we add fun extras in the margins to enhance your reading experience. These can be interviews with the author, the context of a historic reference, a playlist we created specially for that book, the sky's the limit! Before launching every book we carefully consider what we can add for you to get deeper into the story. We invite you to explore this extra content and let us know what you think. We work hard to take advantage of the digital format and bring you a dynamic reading experience.
  • Can I read a Pigeonhole book alone?

    Sure! All our books on the At Your Leisure section can be purchased in full to be read whenever you like. Want to read a book from the In Play section? Not to worry, once its serialisation is over the book becomes available on the At Your Leisure section and you can purchase it in full.

  • How do I change my account details or password?

    On the web while logged in, go to the user icon on the top right and select my account from the drop down menu. On the app go to ‘Account’ on the bottom navigation bar and then tap on the gear icon on the top right. From there you can edit all your account details such as email, password, name and profile picture.

  • How does your library work?

    We divide our library into three different sections: In Play, At Your Leisure and Pigeon Picks.


    In Play: these are books that are either about to start a public serialisation or are in the middle of it. Anyone is welcome to join and this is when you get to read with the Pigeonhole community around the world.


    At Your Leisure: these are books that you can either set up a private group with or read on your own. Go to the page of any of these books and click on ‘Create Private Group’ to set up a book club with that book or ‘buy now’ to purchase it in full and start reading immediately on your own.


    Pigeon Picks: these are our favourite books for each week. Some of them can be ‘In Play’ and others can belong to the ‘At Your Leisure’ section. They are just there because we recommend them at that moment.

  • How do I post a comment in the book I’m reading?

    Highlight the piece of text you want to reference and then click on the speech bubble in the tooltip menu that appears. Here's a gif showing you how to do it! Also, you’ll find grey speech bubbles throughout the margins where other readers have already left comments. You can view and reply to these by simply tapping or clicking on each speech bubble.

  • How do I turn on/turn off push notifications in the app?

    Go to ‘Account’ on the bottom navigation bar, then tap on the gear icon on the top right and then select push notifications. From there you can turn them on or off whenever you like.

  • Is my credit card information secure?

    We use the payment system Stripe, which is internationally recognised to handle many online transactions around the world. They don’t only make sure to keep your card information safe, they will take accountability if anything happens. You can read about their security policy here.

  • How do I get in touch?
    Please feel free to email us anytime at help@thepigeonhole.com. We are happy to answer any questions you may have.
  • How much do your books cost?

    All of our classic fiction comes completely free of charge. Our contemporary titles fall within the price range of £2-5 or your local currency equivalent. But fear not, every time we launch a book for a live serialisation we offer free slots to the first readers to join, so don’t miss your chance!

  • Can I cancel my purchase/subscription?

    We offer refunds in special cases. If you feel you are entitled to one, please don’t hesitate to contact us at help@thepigeonhole.com

  • The app is not working well for me, what should I do?

    We are working hard on optimizing our app round the clock and therefore we release updates quite frequently. If you’re experiencing difficulties with the app, deleting it and re-downloading it from the App Store or Play Store usually resolves your issues. If the problem persists, please contact us at help@thepigeonhole.com and we will resolve it as soon as we can.

  • How many books can I read at The Pigeonhole?

    You can read as many books as you like. You can add a limitless number to your bookshelf. However, if you’re reading in serialisation with a group or with our community we recommend you to do this one book at a time. It’s easier to commit to short reading times each day than trying to do all of them at once. Don’t worry, we often run books more than once so if you miss one you can easily join the next!

  • Can I get your books for my Kindle?

    We sell some of our books via Amazon for your Kindle. Simply go to the Amazon website and look for our titles; you can purchase them there.

  • Can I read offline?

    Of course! Only make sure to update your bookshelf before going offline by tapping and dragging down to refresh it manually. This way, you’ll ensure all your books are up to date to the latest stave and then you can access them offline.

  • How can I download your app?

    For iOS visit the App Store and search for The Pigeonhole, for Android do the same in the Play Store. Or simply click this link for the iOS app, or this link for the Android app.

  • What company name will appear on my credit card statements?
    Our charges should appear under ‘The Pigeonhole’ name. Also, you should receive an invoice to your email immediately after your purchase to certify it. If you have any questions regarding a specific charge on your card please email us at help@thepigeonhole.com
  • How can I unsubscribe from email notifications?

    Visit your account page either from the web or app. Then select ‘email notifications’, from there you can customise what email notifications you receive per book or simply select general settings for all books you add to your bookshelf.

  • After the serialisation is over, can I still read the book?

    Yes. Once the serialisation is over, your completed book will always be available on your bookshelf.

  • How do you source your books?
    We work with publishers and editors around the world to bring you brand new writing that we think will prompt great discussion and create lasting links between authors and their readers. Our classics are selected to fit nicely alongside major celebrations or cultural events – plus, we love getting suggestions from you, our readers.
  • When will you have books in other languages?
    We are planning to expand to literature in other languages. Have any ideas or suggestions of books you’d like to see in a specific language? Email them to us at help@thepigeonhole.com. We’ll be happy to work on adding your suggestions.
  • Can I read Pigeonhole books if I’m travelling?
    Yes you can. Your bookshelf will always be accessible to you no matter where you go. The only thing to note is that if you want to read a book that is only available in your country, please make sure to add it to your bookshelf before you go abroad. Otherwise you won’t be able to access it until you’re back home.
  • What credit cards do you accept?
    We accept Visa, Mastercard and American Express.
  • Are Pigeonhole books available in all countries?
    Some of our books are only available in certain countries. If this is the case, the website won’t allow you to add it to your bookshelf.

1. CHOOSE WHO
TO READ WITH

Join our commmunity of readers or read with friends in your own private book club.

2. PICK A BOOK
 

And read it in bite-sized instalments – called staves – that fit busy modern lives.

3. HIGHLIGHT AND DISCUSS
 

Save your favourite bits and leave thoughts to connect with fellow readers.

4. GET BEHIND
THE STORY

Beautiful extras in the margins immerse you in the world of each book.

More about us